In-Store or Distribution Centre Pickup
Free pickup is available at select stores in Quebec and Ontario. For opening hours, visit our Stores page.
As soon as your order is ready, we'll send you a confirmation email. We encourage you to pick it up promptly. Please bring your original or electronic receipt.
Plan for a vehicle large enough to transport your item safely in its original packaging.
Doorstep Delivery
Your order is delivered to the front door of your home. For apartment and condo buildings, delivery is made to the main lobby or the shared exterior entrance.
We'll give you an estimated delivery date. You'll receive a tracking link by email at least 24 hours before delivery.
No signature or presence is required. Assembly, indoor delivery and debris removal are not included.
Room of Choice Delivery
Your items are placed in the room of your choice. Our team will first contact you to schedule a delivery appointment. You'll then receive a tracking link by email 24 hours in advance.
Someone must be present to sign upon delivery. Assembly and debris removal are not included.
White Glove Delivery
Our team places your order in the room of your choice, assembles your furniture and takes away all packaging and debris. Allow 1 to 4 hours for assembly.
Someone must be present to sign upon delivery. This service may not be available in some remote areas.
Signature Delivery
This service is designed for large-project orders that include several pieces of furniture requiring assembly or special handling.
We'll contact you to schedule your delivery appointment. On the day of delivery, a dedicated team places your order in the room of your choice, assembles all your furniture and takes away the packaging and debris. Allow 4 to 8 hours for the service.
Someone must be present to sign upon delivery.
How much does delivery cost?
Delivery fees depend on the service you choose and the distance between our distribution centre and your delivery address: Zone A (0 to 99 km), Zone B (100 to 199 km) or Zone C (200 km and over).
A flat fee of $19 applies to Doorstep Delivery of accessories: kitchenware, frames and prints, cushions, throws, bedding, vases, small mirrors, sculptures, books, candleholders and candles.
Only one delivery fee applies per order. If your order includes both accessories and furniture, the furniture rate applies. The exact cost of each available service is shown at checkout, before you confirm your order.
Do I need to be home to receive my order?
For Doorstep Delivery, no signature or presence is required.
For indoor deliveries (Room of Choice, White Glove and Signature), a person aged 18 or older must be present to welcome the team and inspect the order.
Can the team bring my order upstairs?
Yes, with Room of Choice, White Glove and Signature Delivery. Doorstep Delivery stops at the front door of your home or at the building's main lobby.
If an item doesn't fit in the elevator, the team will assess whether it can be carried up the stairs. Above the third floor with no elevator, White Glove or Signature Delivery is required.
How do I prepare my home for delivery?
Before your indoor delivery appointment, check the dimensions of your items and measure every access point leading to the intended room: doors, hallways, stairways and elevators. All items must fit through standard indoor access points, as our teams do not hoist items over balconies, through windows or by crane. If delivery cannot be completed because of a space constraint that was not reported in advance, delivery fees are non-refundable.
Depending on your home, remember to book the service elevator or obtain a parking permit for the truck. Any related costs are your responsibility.
On the day of delivery, make sure indoor and outdoor access points are clear and, in winter, well shoveled and de-iced. Our delivery staff do not move existing furniture that isn't part of your order, so we invite you to clear the intended space before they arrive. Let us know in advance about anything that could complicate the delivery or affect our team's safety.
What if an item is damaged on delivery?
When they arrive, the team will hand you a delivery slip. Before signing it, take the time to examine your items, since your signature confirms they are in good apparent condition.
If you notice any damage or defect, simply point it out to the team. You can then refuse the item or keep it, and our customer service team will contact you within two business days to follow up.
Can I receive part of my order sooner?
When your order includes several items, we generally wait until everything is in stock before shipping. This way, you enjoy a single delivery date and a single delivery fee.
If some items are on backorder, your delivery may be delayed. To receive available items sooner, contact our delivery team at 438-700-2462. They'll be happy to arrange a split delivery.
How do I change or cancel my delivery?
Contact our customer service team at least 48 hours before the scheduled date. Later requests may result in additional fees.
How long do I have to schedule my delivery?
Once we notify you that your order is ready, please schedule your pickup or delivery within the time frame indicated in our Terms of Sale. Storage fees may apply after that time.