RETURNS
If you are not satisfied with your product please contact our customer service team within 7 (seven) days of recieving your delivery so that we may assist you.
Please note we do not offer refunds, items may be returned for an exchange or store credit.
Returns and exchanges must meet the following conditions:
• The product is in its original state, unused, not modified and not washed;
• The product is in its original packaging with all its labels still attached.
Shipping and delivery fees are also not refundable.
No exchanges or refunds are permitted for special order items (customized or customer-specified items), mattresses, duvets, pillows, cushions, bedding or textiles.
For all other items, the customer has the option to request an exchange or a credit note within seven (7) days of delivery. In this case, the delivery and return costs will be the customer's responsibility.
The returned item must be in its original condition and accompanied by an invoice. The credit note will be issued within five (5) to ten (10) business days after receipt of the item. Delivery and return fees are non-refundable.
CANCELLATION
It is not possible to cancel an order if it has already shipped,
Special orders (customized or customer-specified items) can be canceled within 3 (three) days of the purchase date.
Regular orders, that have not yet been shipped can be cancelled within 7 (seven) days following the purchase.
To initiate a cancellation, contact your in-store advisor or our customer service team. If the cancellation is made within the specified timeframes and the order has not shipped, the amount paid will be refunded. Beyond these time limits,Must Societe will apply cancellation fees as follows:
• minimum of 40% of the value of the cancelled items for any special order.
• 15% of the value of the cancelled items or a credit note equivalent to 40% of the value of the cancelled items for any regular order.
WARRANTY
Must Société works with suppliers and manufacturers who offer various warranties on all their products. These warranties are limited to the replacement (identical product or equivalent value) or repair of defective items. A replacement will be made following verification and approval by the manufacturer. The warranty is non-transferable if you resell the product.
The installation of outdoor furniture in an area exposed to gusty winds and severe weather conditions is not covered by our suppliers' limited warranty, and Jardin de Ville cannot be held responsible for damage caused by such weather conditions. It is the customer's responsibility to declare if they plan to expose their furniture to such conditions. In such cases, the sale may be refused or marked with the "High Winds" designation, which requires the installation of additional ground fixtures at the customer's expense.