DELIVERY SERVICES
Must Societe offers various delivery services for online orders, Canada wide.
During the online ordering process, you will be prompted to select one of the following options in your shopping cart (please note, not all options are available for all items):
1. Pick-up in-store or at a distribution centre
· This option is offered at no charge;
· Pick-up of online orders is available at select locations in the provinces of Quebec and Ontario. For the opening hours, please visit our stores page.
· Please note due to size restrictions, some items may not be available for pick up in store.
· A confirmation email will be sent to you once your item is ready for pick-up.
· The original receipt or electronic receipt must be presented when you pick up your order.
· The customer must arrive with a vehicle of sufficient size to securely transport the merchandise in its original packaging. If this is not the case, the customer will be asked to sign a form accepting the product as is, indicating that the possibility of return has been made null and void by Must Societe.
· Once you have been notified for pick up, the order muct be retrieved within 14 days.
2. Standard Shipping and In-Home delivery service
Standard Shipping:
· Smaller items and accessories will be shipped with Nationex.
· A tracking number will be sent by email once a shipping label has been created.
· The accuracy of the delivery address and telephone numbers is the customer's responsibility. Must Societe assumes no responsibility for any delay or failure to deliver as a result of incorrect or incomplete contact information.
· Must Societe is not responsible for any lost or stolen parcels.
In-Home Delivery:
· For larger items and furniture pieces, Must Societe offers 2 in-home delivery options:
o Drop off / Room of Choice :
§ Our delivery team will drop the order in the room of your choice.
§ This service does not include installation or garbage removal of any kind
o White Glove:
§ Our delivery team will assemble, take away garbage and place the furniture in the location desired.
§ Please note for more remote areas white glove service is not always offered.
· Delivery fees are calculated based on weight, dimensions and delivery postal code.
· Unless otherwise specified, delivery and installation costs will be applied according to the rates in effect and according to the option chosen by the customer.
· The accuracy of the delivery address and telephone numbers is the customer's responsibility. Must Societe assumes no responsibility for any delay or failure to deliver as a result of incorrect or incomplete contact information.
DELIVERY PROCEDURES
Please note that these procedures apply only to in-home delivery orders. Small items and accessories are excluded.
Before completing your order and selecting a method of delivery:
In order to ensure an efficient and safe delivery, please make sure to measure the height and width of hallways and relevant access points in your home, including any stairways and elevators, if applicable. Please ensure that your ordered products can easily fit in or through all of these areas. The dimensions of our furniture are available on our website on the product page.
If your product does not fit and thus is unable to be delivered when delivery takes place, your delivery fees will not be reimbursed and you will be charged fees for the return of the product.
Changing your delivery:
All requests to change your delivery must be made to our customer service team at least 48 hours prior to the scheduled delivery time. If you do not communicate with us in this time frame, changes in delivery will not be possible and additional delivery fees may be required.
At the time of delivery:
It is the customer's responsibility to ensure that the delivery can be made in adequate conditions, which includes but is not limited to: verifying the accessibility of the premises, clearing the area where the furniture will be placed, and validating the availability of the elevator, ramp or loading dock. The customer must notify Maison Corbeil of any issue(s) that could interfere with the successful delivery of the order. It is also the customer's responsibility to check the condition of the package at the time of delivery.
A person aged 18 years and over must be present at the time of delivery so that you may verify the accuracy and the state of your order. A packing slip will be given by the delivery person. It is highly recommended to review this packing slip immediately and to inform the delivery person of any issues.
Where delivered products are damaged, defective, or there was an incident during delivery, you should report the problem to the delivery person immediately, who will note the nature of the problem on the packing slip. At that point you may refuse delivery, or you may keep the damaged or defective product. In the latter case, our customer service department will communicate with you within two business days following delivery.
Shipment by independent carrier:
Must Societe accepts no responsibility with respect to deliveries subcontracted to an independent carrier. Any delay in delivery after the merchandise has left our warehouse at the scheduled time will not be the legal responsibility of Must Societe and in such cases, no compensation will be granted. In addition, Home Societe cannot be held liable in the event of a problem or dispute with an independent carrier (delay, strike, loss, damage, etc.). In such a case, the dispute must be resolved directly with the carrier concerned.
FULFILLMENT TIME
Must Societe is dependent on the delivery schedule of its suppliers. Products are offered subject to supply availability, and thus, within a non-guaranteed time frame. If a delay or stock shortage prevents the delivery of an ordered item within a reasonable time frame, Must Societe will do its best to notify the customer in order to determine an appropriate solution.
STORAGE FEES
Once notified the order is ready, the customer is responsible for coordinating pickup or delivery . A delivery appointment must be planned within 15 days or storage fees may apply.