Love following along once your order has shipped? We provide convenient order tracking, complete with a pleasant delivery experience.
We also offer various delivery options for online orders in the provinces of Quebec and Ontario. For delivery to another Canadian province or remote areas, please contact our customer service team.
For online purchases, you can either pick up your order in-store or at a distribution centre, or select the home delivery option during checkout.
You are welcome to pick up your order in-store or at a distribution centre at no charge. As soon as your item is ready for pickup, we will send you a confirmation email. You will need to show a copy of your confirmation email and a piece of photo ID to collect your order.
Size matters, so make sure your pickup vehicle is big enough to securely transport your order its original packaging. If you do not arrive in an appropriately sized vehicle, we will ask you to sign a form accepting the product “as is” and forfeiting the right to return your order, which will be made null and void by MUST.
In-store pickup is available at all our MUST and MUST Société stores. For business hours, please visit our Stores page.
Since our stores have limited storage space, we ask that you collect your order as quickly as possible. In the event that you will not be able to pick up your order for several days, please notify our customer service team as soon as possible.
We have two distribution centres, both located in the province of Quebec. Please consult their business hours to coordinate your pickup.
Laval (QC)
Adress: 2750 Francis-Hugues Avenue
Laval, (QC) H7L 3Y7
Opening hours:
Monday to Thursday, 9:00 A.M. to 6:00 P.M.
Friday, 9:00 A.M. to 5:00 P.M.
Saturday, 9:00 A.M. to 3:00 P.M.
Sunday, Closed
Quebec City (QC)
Adresse : 100 Chabot street, local 190
Quebec City, (QC) G1M 1K2
Opening hours:
Monday to Wednesday, 8:00 A.M. to 5:00 P.M.
Thursday & Friday, 8:00 A.M. to 6:00 P.M.
Saturday, 8:00 A.M. to 4:00 P.M.
Sunday, Closed
The fees for home delivery vary, depending on the value and weight of your order. You’ll find the delivery options available to you in your shopping cart during checkout.
Product assembly not your cup of tea? No problem! Our white-glove delivery service includes assembly and installation. This service is available for orders over $1,000 and is required for orders of $5,000 and up.
Once your order has been placed, you will receive an email with an update regarding your delivery. This email will also include three additional options:
Deliveries managed by our delivery partners Canada Post or FedEx are made Monday to Friday between 8:00 A.M. and 5:00 P.M.
When it comes to delivering your order, we do everything we can to avoid unwanted surprises. We also recommend that you ensure your space can accommodate your order prior to delivery. To determine whether or not your new purchase will fit, please measure the width and height of any hallways, elevators, stairwells and any access points our delivery staff will need to move your purchase into your home. You’ll find precise dimensions of all our furniture on the product pages of our website.
It’s worth taking the time to measure—if your product does not fit and cannot be delivered, we will not reimburse your delivery fees and will have to charge a return fee, too.
Change of plans? Let us know. You can easily modify your delivery by contacting our customer service team at least 48 hours prior to your scheduled delivery time. Unfortunately, changes cannot be made after such time. If you need to cancel with less than 48 hours’ notice, additional charges may apply.
A person aged 18 years or older must be present at the time of delivery in order to verify the accuracy and condition of your order. The delivery person will provide a packing slip, and it is highly recommended that you or your proxy review this packing slip immediately and inform the delivery person of any issues.
In rare cases where the delivered products are damaged, defective, or there was an incident during delivery, please report the problem to the delivery person immediately, who will note the nature of the problem on the packing slip. At that point, you have the right to refuse delivery, or to keep the damaged or defective product. In the latter case, our customer service department will contact you within 2 business days of delivery.