The fees for home delivery vary, depending on the value and weight of your order. You’ll find the delivery options available to you in your shopping cart during checkout.
Product assembly not your cup of tea? No problem! Our white-glove delivery service includes assembly and installation. This service is available for orders over $1,000 and is required for orders of $5,000 and up.
Once your order has been placed, you will receive an email with an update regarding your delivery. This email will also include three additional options:
- A tracking number that will enable you to follow your delivery through one of our delivery partners;
- A message that our delivery service will contact you to make an appointment for delivery;
- A confirmation that your order is ready for pickup.
Deliveries managed by our delivery partners Canada Post or FedEx are made Monday to Friday between 8:00 A.M. and 5:00 P.M.
Prior to Delivery
When it comes to delivering your order, we do everything we can to avoid unwanted surprises. We also recommend that you ensure your space can accommodate your order prior to delivery. To determine whether or not your new purchase will fit, please measure the width and height of any hallways, elevators, stairwells and any access points our delivery staff will need to move your purchase into your home. You’ll find precise dimensions of all our furniture on the product pages of our website.
It’s worth taking the time to measure—if your product does not fit and cannot be delivered, we will not reimburse your delivery fees and will have to charge a return fee, too.
Modifying your Delivery
Change of plans? Let us know. You can easily modify your delivery by contacting our customer service team at least 48 hours prior to your scheduled delivery time. Unfortunately, changes cannot be made after such time. If you need to cancel with less than 48 hours’ notice, additional charges may apply.
At the Time of Delivery
A person aged 18 years or older must be present at the time of delivery in order to verify the accuracy and condition of your order. The delivery person will provide a packing slip, and it is highly recommended that you or your proxy review this packing slip immediately and inform the delivery person of any issues.
In rare cases where the delivered products are damaged, defective, or there was an incident during delivery, please report the problem to the delivery person immediately, who will note the nature of the problem on the packing slip. At that point, you have the right to refuse delivery, or to keep the damaged or defective product. In the latter case, our customer service department will contact you within 2 business days of delivery.