Our online store is open, and delivering. All precautions are being taken to keep our community safe. Read more

A Message for Our Clients

Updated: April 4, 2020

As our homes have taken on greater meaning and as we adjust to the new realities of everyday life, we are implementing all necessary measures to keep our staff and community safe.

Our physical stores are temporarily closed, but our online store mustsociete.com remains open, and we have implemented new health and safety measures to maintain our home delivery service and warehouse pickup option.

We’re still here to embellish, decorate and change! If you need an advice or want an update on your order, you can reach our team of advisers, currently working from home, by phone at 1-855-535-7557, online chat, or email at [email protected].

 

Delivery

All of our delivery services, including our white-glove service, which includes assembly and installation, are still available with additional steps implemented to ensure strict sanitary conditions. For a limited time, we are offering free standard delivery, without installation, for all orders of $300 or more.

We have implemented new measures to ensure the safety of our warehouse and delivery staff, as well as our customers. They consist, among other things, of a daily health check, increased hygiene protocol, reduced operating hours, and a new contactless delivery procedure.

We kindly ask that you maintain a distance of at least two metres from our staff at all times, and that you have your own pen on hand to sign the delivery slip.

 

Pickup

Pickup is still available but limited to our distribution centres in Laval and Quebec City. The reduced hours of operation are 9:00 a.m. to 3:00 p.m., Monday to Friday.

Additional sanitary measures have been put in place to provide a safe working and shopping environment, such as increasing the frequency of cleaning and disinfection of door handles and payment terminals, as well as the addition of several containers of hand sanitizer, available to our customers and employees.

 

Customer Service

Our team of advisers is working from home and available to answer your questions from 9 a.m. to 6 p.m. Monday to Friday, and from 9 a.m. to 5 p.m. on Saturday and Sunday. You can reach them by phone at 1-855-535-7557, online chat, or email at [email protected]. We are doing our utmost to answer your questions and provide order updates as quickly as possible.